At The Royal Factory, Inc (including wholly owned and operated properties including AustinBrown.com) we will do everything we can to protect your privacy. We will always explain to you why we require the information that we ask for. We won’t give your information to anyone, unless we are compelled to do so where required by law, without your consent. It’s your responsibility to ensure that the information we have on file for you is accurate and up to date. Our site may contain links to websites that don’t have the same privacy policy as AustinBrown.com.

About Your Privacy

At AustinBrown.com, your privacy is very important to us. We are dedicated to providing you with superior service while protecting your privacy and safeguarding your personal information.

“Personal information” as defined in the Personal Information Protection and Electronic Documents Act (PIPEDA) is “Information about an identifiable person which would include race, age, marital status, religion, employment history, Social Insurance Number, credit history, assets, home address, telephone number, and even opinions about that individual.”

Our Ten Privacy Principles

AustinBrown.com is committed to maintaining the accuracy, confidentiality and security of your personal information. As part of this commitment, AustinBrown.com has adopted the following ten principles, based on the values set by PIPEDA.

1. Accountability: AustinBrown.com is responsible for maintaining and protecting the personal information under its control and shall designate one or more individuals to be accountable for that company’s compliance with these principles.
2. Identifying Purposes: The purposes for which personal information is collected shall be identified before or at the time the personal information is collected.
3. Consent: Individual’s consent will be obtained for the collection, use or disclosure of personal information, except where the law provides an exemption.
4. Limiting Collection: The personal information we collect shall be limited only to that which is necessary for the purposes identified.
5. Limiting Use, Disclosure and Retention: Personal information shall only be used or disclosed for the purposes for which it was collected, unless an individual has otherwise consented or when it is required or permitted by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
6. Accuracy: We shall keep personal information as accurate, complete and up-to-date as may be necessary to fulfill the purposes for which it is to be used.
7. Safeguards: We shall protect personal information using security safeguards that are appropriate to the sensitivity level of the personal information received.
8. Openness: AustinBrown.com will provide information to individuals about our policies and procedures relating to the management of personal information that is under our control.
9. Individual’s Access: On written request to our Privacy Officer, an individual will be informed of the existence, use and disclosure of their personal information that is under our control, and may be given access to that personal information as required and permitted by law. Individuals are entitled to challenge the accuracy and completeness of that personal information and request that it be amended, if appropriate.
10. Handling Enquiries or Complaints: Any questions or enquiries concerning compliance with our privacy policies and procedures may be addressed to our Privacy Officer, as set out below.

Why We Collect and Use Personal Information

You have the option to provide demographic information (such as your gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our site.

From time to time AustinBrown.com will send emails to our users regarding new iterations you have on the website along with newsletters, concert dates and any new features at AustinBrown.com.

AustinBrown.com is the sole owner of the information collected on this applications. AustinBrown.com collects personally identifiable information from our users at several different points on our website. Collecting personal information about you is essential to our being able to provide the services that best meet you needs. While the personal information we collect may come directly from you, it may also be provided by our affiliates or other third parties.

Personal information may be used:

1. to process applications for Members, and provide requested information or services;
2. to understand and assess Members’ ongoing needs and offer services to meet those needs;
3. for Member communication, service and administration;
4. for internal, external and regulatory audit purposes; or
5. to comply with legal and regulatory requirements;

Personal information may also be used for other purposes, subject to obtaining your prior consent for such use.

Consent to Use Personal Information

Consent may be obtained in various ways. We may obtain your express consent or we may determine that consent has been implied by the circumstances. Express consent could be in writing (for example in a signed consent, e-mail or application form), or verbally in person or over the telephone. When we receive personal information from you that enables us to provide you with a requested service, your consent to allow us to deal with that personal information in a reasonable manner would be implied. If you want to provide personal information about other individuals, you must first obtain their consent for these purposes prior to your disclosure to us.

Providing us with your personal information is always your choice. When you request services from us, we ask that you provide information that enables us to respond to your request. You also authorize us to use and retain this personal information for as long as it may be required for the purposes described above. By withdrawing your consent, or not providing it in the first place, you may limit or even prevent us from being able to provide you or an authorized third party with services desired.

In certain circumstances, consent cannot be withdrawn. There are also legal exceptions where we will not need to obtain consent or explain the purposes for the collection, use or disclosure of personal information. For example, this exception would apply if there is an emergency that threatens the life, health or security of an individual, or if we must comply with a court order. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Sharing Personal Information With Others

WE ARE NOT IN THE BUSINESS OF SELLING MEMBER LISTS OR PERSONAL INFORMATION TO OTHERS. As AustinBrown.com continues to develop and grow, we may buy or sell parts of a business. As our businesses consist primarily of Member relationships, information regarding the particular accounts or services being purchased or sold could include personal information and be one of the transferred business assets.

If you use a forum or blog on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forms.

In certain circumstances, we may be required to provide personal information to third parties for legal or regulatory purposes.

Keeping Information Accurate

It is important that your personal information is accurate and complete. Having accurate information about you enables us to give you the best possible service. You have the right to access, verify and amend the information we have about you. We rely on you to keep us informed of any changes, such as a change of address, telephone number or any other circumstances – simply contact us. A user can update or change their e-mail address by visiting their account profile.

Despite our best efforts, errors sometimes do occur. If you identify any personal information that is out-of-date, incorrect or incomplete, let us know and we will make the corrections promptly and use every reasonable effort to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date personal information from us.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication.

How We Safeguard Personal Information

At AustinBrown.com, we employ physical, electronic and procedural safeguards to protect our systems and all personal information under our control against unauthorized access and use. All safety and security measures are appropriate to the sensitivity level of the information collected.

Our service providers and agents are required to maintain Member confidentiality, and may not use the information for any unauthorized purpose. AustinBrown.com currently uses Media Temple for our hosting requirements - they DO NOT have access to your Personal Information.

Our employees are governed by strict standards and policies to ensure that personal information is secure and treated with the utmost care and respect. AustinBrown.com does not share, rent, or trade PII with third parties for promotional purposes.

Privacy and the Internet

AustinBrown.com may collect user information from its websites (for example, via cookies which are alphanumeric identifiers transmitted from a website to a visitor’s browser and IP address). This information is used solely for enabling us to provide you with a customized online experience and to find ways to improve our site. Although cookies are widely used, it may be possible to disable cookies via your browser settings. However, in so doing, some websites may not function properly or optimally.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by www.austinbrown.com only and does not cover the use of cookies by any advertisers. Cookies are not being tied to personally identifiable information.

AustinBrown.com may contain links to other third party sites that are not governed by this privacy policy. Although we endeavor to link only to sites with high privacy standards, our Privacy Policy will no longer apply once you leave this website (AustinBrown.com). We are not responsible for privacy policies employed by other third parties or any foreign affiliates, since they would be governed by privacy legislation applicable in their country of residence. We suggest, therefore, that you examine the privacy statements of those sites to learn how personal information may be collected, used and/or disclosed.

Contact Information

Please contact our Privacy Officer to obtain further information about our policies and procedures or if you have any unresolved enquiries or concerns. Our Privacy Officer can be contacted as follows:

Mailing Address: The Royal Factory, Inc., 336 Bon Air Center, #418 Greenbrae, California, USA, 94904

Currency of this Privacy Policy

AustinBrown.com reserves the right to change this Privacy Policy at any time and from time to time. Any changes or additions to this Privacy Policy regarding those situations where AustinBrown.com will collect, use or disclose Personal Information will not apply to a Member without the prior consent of such Member. All Members are encouraged to contact AustinBrown.com regularly to determine if any updates have been made to this Privacy Policy. We reserve the right to modify this privacy statement at any time, so please review it frequently.

Revision Date

This document was last revised on May 27th, 2010.